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FAST Summer 2018 Update


Help Us Provide FAST Resolution on Warranty Claims!

To help improve the customer experience for fire departments, one area Hale is focusing on is the Warranty Claim Process. Our goal is to resolve issues as quickly as possible, to get fire trucks back in service. In addition to a new software implementation which will improve our administrative process, we will be concentrating on clearly identifying and analyzing the "Critical Cs" - Complaint, Cause and Correction.

To achieve the FASTest resolution for the end user, we need your help to identify the Critical Cs. When submitting a warranty claim, please provide as much detailed information as possible. Be sure to include how the fire department was using the product(s) and/or what they were using it for. This data, many times, is missing in claims; however, it is paramount to identify the cause of failure, as well as the corrective action needed. We look forward to partnering with you on this initiative. Together we can provide our fire departments the best in class service!

To file and expedite your claim:
1. Go to
2. Scroll down to the bottom of the home page and select Warranty (under the Customer Support section)
3. Select Returns (RMA)
4. Complete the form and select Warranty in the drop-down list
5. Add in all details needed (as mentioned above)
6. Hit the Submit button


Two Great Website Tools

The Hale Pump History Database is now available to FAST partners to view pump information and retrieve drawings by serial number. This view is available to speed up your research on a Hale pump and to access plate drawings. Please visit and log in to use. We have also provided a section for you to update and store your maintenance records by serial number. Hale strongly encourages you to add all maintenance records to the database.

The FAST Inventory Database is a go-to resource to find obsolete or long lead time Hale parts. We have received positive feedback from dealers, sales reps and end users who love it and have been successful finding the parts that they need. Hale is working on releasing the FAST Inventory Database to all Hale visitors to our site in the next few months. So please keep your inventory updated.

Your next required inventory updates are as follows:
• September 1st, 2018
• December 1st, 2018
• March 1st, 2019
• June 1st, 2019

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