Hale has updated their website RMA form by replacing it with a convenient link to our RMA system, IssueTrak. Once you've created a login, you'll have access to easily submit issues, check the status of your open RMAs, and upload attachments such as photos and invoices. You'll also receive automatic updates on the progress of your RMA and reminders to ship returns or provide invoices.
Returns
800-533-3569
Aftermarket Support
Return Material Authorization (RMAs)
Log in to Hale's IssueTrack to submit issues, check the status of your open RMAs, and upload attachments such as photos and invoices. You'll also receive automatic updates on the progress of your RMA and reminders to ship returns or provide invoices.
Please note that all requests for labor reimbursement must be approved by Hale before work can begin. Submit your request via IssueTrack to receive return authorization or contact our customer service.
For step-by-step instructions on navigating and entering issues into our system for Hale, Weldon, and Hurst products, log in to IssueTrak.
If you need direct assistance with the IssueTrak system, feel free to reach out to:
- John Costello at
610-496-1564 or jcostello@idexcorp.com - Cherish Porter at 330-641-6928 or cporter@idexcorp.com
Service & Repairs
Have a technical question for our team? Need assistance finding the right expert to help? Call us directly at 800-533-3569 or fill out our contact form and a member of our team will get back to you shortly.
Looking for pricing and availability on loose equipment or parts? Want to schedule a demo or place an order? Contact one of our authorized distributors today.
General Terms and Conditions of Sale & Warranty Statement
Where to Buy
- Find a Hale Product Dealer near you
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