Terms & Conditions
IDEX Fire & Safety North America: Akron Brass Company, Hale Products Inc., and Hurst Jaws of Life Inc.
Product Specific Warranty Terms:
Akron Brass Company, Hale Products Inc., and Hurst Jaws of Life Inc., collectively operating as the IDEX Fire & Safety Group (“Seller”), hereby warrant to the original purchaser (“Buyer”) that all products sold under the IDEX Fire & Safety Group brands shall be free from defects in material and workmanship for the duration of the applicable Warranty period, subject to the product-specific terms and conditions set forth herein.
General Terms and Conditions:
The following limitations, exclusions, procedures, and other terms and conditions shall apply for all Products. IDEX Fire & Safety Group reserves the right to use reconditioned parts for Warranty repairs and to use reconditioned Products for Warranty replacements.
Any IDEX Fire & Safety Group product that is replaced, or a credit has been issued for, following an evaluation, shall be the sole property of IDEX Fire & Safety Group. IDEX shall have sole discretion regarding the product’s disposal.
Seller shall have the right to physically inspect Product claimed to
be defective. If requested by Seller, Buyer shall deliver the Product claimed to be defective to Seller at its manufacturing facility or to another party or location designated by Seller. The Seller will issue to the Buyer a Return Materials Authorization or (RMA) for the product to be delivered. The Product must be delivered to the Seller within 30 days of issuance of the RMA. The RMA number must be included with the Product when delivered to Seller. Failure to make timely delivery to Seller of any Product claimed to be defective will void any Warranty.
Warranty Commencement:
All Warranty periods commence from the date product shipped or by
the registration date entered into the IDEX Fire & Safety Group
registration systems. Length of Warranty are stated on the attached
Product Specific Terms and Conditions.
Seller shall have no obligation under any Warranty unless Buyer promptly notifies Seller of the failure giving rise to the Warranty claim, such notice is received by Seller within the applicable Warranty Period, and Seller is provided with such information, data and records required including, but not limited to, in service date, run hours, and service and repair records. as Seller may reasonably request in evaluating the Warranty claim.
The notice of failure must be given in writing, Identify the Product claimed to be defective (including serial number, if any), and describe in reasonable detail the circumstances surrounding the failure.
This Warranty shall apply only if the Buyer has returned the goods via RMA, shipping costs prepaid by the Buyer, and a detailed written notice of the alleged defects or deficiencies is provided to the Seller within 90 days after such defect or nonconformity is discovered. The Product must promptly be returned to the appropriate IDEX Fire & Safety Group location for Warranty consideration and service using the Issue Trak RMA system. The Product must be delivered to Seller within 60 days of issuance of the RMA. The RMA number must be included with the Product when delivered to Seller. Failure of timely delivery to Seller of the Product claimed to be defective will void Warranty.
IDEX Fire & Safety Group Warranty Freight Policy:
Buyer or its customer shall be responsible for all freight and shipping charges in connection with the delivery of Product claimed to be defective to Seller at its manufacturing facility or to another party or location designated by Seller. Product claimed to be defective must be shipped by Buyer freight prepaid, and Buyer shall bear all risk of loss or damage during shipment.
Repaired and replacement Product and parts will be shipped to Buyer freight collect, unless a determination is made prior to shipment that the Warranty claim is valid, in which case Product and parts will be shipped to Buyer freight prepaid from Seller. Repaired or replacement Product will be shipped back to Buyer via UPS ground or IDEX approved standard difference between ground and service selected costs. Buyer shall bear all risk of loss or damage for all freight collect shipments. Buyer shall bear all costs for expedited shipment, if Buyer requests expedited shipment.
IDEX Fire & Safety Group will not cover fees or duties for return shipments back to or from the IDEX location. Buyer shall bear responsibility to have their brokers clear these shipments into or out of the country.
When a Warranty claim is confirmed by the Quality department at Hale Products, Inc., a division of the Group, Hale Products, Inc., will issue a credit for freight costs under the following conditions:
- Product was shipped by Buyer freight prepaid to Seller. Buyermust provide a copy of paid freight bill if requested.
- Repaired or replacement Product was shipped to Buyerfreight collect. If Buyer required expedited shipment, thedifference between ground and expedited service costs willbe deducted from credit.
At the Buyer's request, and subject to the Seller's sole discretion, a replacement product or part may be supplied before a final determination is made concerning Warranty eligibility. If Seller ultimately determines that no Warranty Coverage is available for the Product claimed to be defective, whether the determination is based on a voided Warranty, Product failure not covered by the Warranty, the failure to make a timely and proper Warranty claim, or otherwise, Buyer or its customer will be required to purchase the replacement Product or part that has been supplied to it by Seller at the price at which Buyer is then entitled to purchase such Product or part under the Supply Agreement.
If Seller ultimately determines that no Warranty Coverage is available for a Product claimed to be defective based on the Warranty being voided, the Product failure being due to a cause not covered by the Warranty, the failure to make a timely and proper Warranty claim, or otherwise, Buyer shall have the option of either (i)have the Product returned to it freight collect, without repair orreplacement, or (ii) if Seller determines that the Product isrepairable, have the Product repaired by Seller’s or another partydesignated by it on a time and material basis at Seller’s then currentstandard charges for non-Warranty repairs and then return to Buyer freight collect.
| IDEX FIRE & SAFETY Group Warranty | |||
|---|---|---|---|
| Product Specific Terms and Conditions | |||
| Product | Warranty Parts Coverage | Warranty Labor Coverage | Coverage Chart Reference |
| Hale Warranty- ( Product Registration Required ) | |||
| Mechanical: - See Product definitions section for inclusions and limitations. | 5 years from In-service (product registration) date or 5 1/2 years from date of shipment of Product to original Purchaser. | 2 years from In-service date or 2 1/2 date of shipment of Product to original Purchaser. | A, B, C, D, E, F, R |
| Pump Mounted Accessories: Primers, MIV, TRV, Interlocks, Anodes and Relief valves - See Coverage Chart |
Carries associated pump's warranty for parts when parts mounted or shipped with pump's original sales order. | 2 years from In-service date when mounted or shipped with original pump sales order or 2 1/2 date of shipment to original Purchaser. | A, B, C, D, E, F, R |
| Foam Products Warranty - ( Product Registration Required ) | |||
| Foam Products: SmartFoam, SmartCafs, Cafs Systems, SmartATP, FoamLogix, Eductors, and EZ Fill |
3 years from In-service (product registration) date or 3 1/2 years from shipment date to original Purchaser. |
No Labor warranty coverage is included | A, B, D, R, H |
| Hale Aftermarket Parts Warranty | |||
| Pressure & Discharge Gauges: | 3 years from date of shipment of Product to original Purchaser. Any modification voids warranty |
No Labor warranty coverage is included | A, B, D, R |
| Plumbing Parts & Electronics: Governors, ITLs, Loadmanagers |
2 years from date of shipment to original Purchaser | No Labor warranty coverage is included | A, B, D, R |
| Pump Repair & Replacement Sub- Assemblies & Parts: Including accessories not ordered with a pump |
90 days from date of shipment of Product to original Purchaser | No Labor warranty coverage is included | A, B, D, R |
| Module & Kit Component Warranty - Additional Warranty above Standard Components ( Product Registration Required ) | |||
| Body Weldments, Stainless Steel Manifolds & Fabricated panels; Installed by Hale |
10 years from In-service date or date of shipment of Product to original Purchaser. **** Environmental fading or chipping not covered for all panels. |
2 1/2 years from date of shipment of Product to original Purchaser. Or 2 years from In-sevice date | A, B, D, R, G, H |
| Akron Valves: Installed by Hale | 10 years from date of shipment of Product to original Purchaser on everything except seals. No warranty on seals. | Hale covers reasonable labor until aparatus has passed 3rd party NFPA testing at OEM. Afterwards, Akron warranty applies and no Labor warranty coverage is included. | A, B, D, R |
| Electronics, non-Akron valves, and accessories - Installed by Hale | 2 years from In-service (product registration) date or 2 1/2 years for date of shipment of Product to original Purchaser. | Hale will cover reasonable labor until truck has passed 3rd party NFPA testing at OEM. Afterwards, Akron warranty applies and no Labor coverage is included. | A, B, D, R |
| Akron Products | |||
| Valves - Standard and Revolution intake valves, TurboJet & Assault,SaberJet, Black Max Piston Intake & UltraJet |
10 years from date of shipment of Product to original Purchaser on everything except seal. No warranty on seal. | No Labor warranty coverage is included | A, B, R |
| Scene Lighting - Scenestar, Revel and Revel Scout |
6 years from date of shipment of Product to original Purchaser. | No Labor warranty coverage is included | A, B, R |
| Monitors and Masterstream Nozzles, Butterfly valves, ProVenger Nozzle, Electronic Motor Driven Modules |
5 years from date of shipment of Product to original Purchaser. | No Labor warranty coverage is included | A, B, R |
| Industrial Systems - All components, Monitors - Handheld remote, battery and charger, Scene Lighting - Revel Scout Batteries and charger |
1 years from date of shipment of Product to original Purchaser.Must use Akron Brass P/N 60470008, failure to use will void warranty. | No Labor warranty coverage is included | A, B, R |
| Akron Parts | 90 days from date of shipment of Product to original Purchaser | No Labor warranty coverage is included | A, B, R |
| Weldon Products | |||
| Lighting - LED Series | 5 years from date code affixed to Product | No Labor warranty coverage is included | A, B, R |
| V-Mux & DTD Nodes | 4 years from date of shipment to original Purchaser. | No Labor warranty coverage is included | A, B, R |
| UV Displays, ES-Key Nodes | 3 years from date of shipment to original Purchaser | No Labor warranty coverage is included | A, B, R |
| Vista Screens, Lighting - Non-LED Series | 2 years from date code affixed to Product | No Labor warranty coverage is included | A, B, R |
| Weldon Parts | 90 days from date of shipment to original Purchaser | No Labor warranty coverage is included | A, B, R |
| Hurst Products ( Product Registration Required ) | |||
| Rescue Tools - U.S. and Canada | 10 Year warranty only for the original purchaser on tools | 2 years from date of shipment of Product to original Purchaser. | A,J,K,L,M,N, R |
| Rescue Tools - Outside U.S. and Canada | 2 Year warranty only for the original purchaser on tools | 2 years from date of shipment of Product to original Purchaser. | A,J,K,L,M,N, R |
| Batteries for tools | 3 year from date of shipment of Product to original Purchaser. | No Labor warranty coverage is included | A,J,K,L,M,N, R |
| Hurst Products with Captium ( Product Registration Required ) | |||
| Rescue Tools - U.S. and Canada | 10 Year warranty only for the original purchaser on tools | 5 years from registration date. Must maintain a valid data plan. | A,J,K,L,M,N |
| SAM Module Warranty - Additional warranty above standard Module ( Product Registration Required ) | |||
| Mechanical: - See Product definitions section for inclusions and limitations. | 10 years on non-wearing parts from shipment date of Product to original Purchaser. **Requires system data history dump from SAM memory along with truck maintenance records |
5 years from date of shipment of Product to original Purchaser. **Requires system data history dump from SAM memory along with truck maintenance records |
A, B, C, D, O |
| SAM Touch Screens | 2 years from date of shipment of Product to original Purchaser. | Flat rate for electronics repair - $100.00 US | A, B, O |
| SAM related Electronics - docking stations, tablet |
4 years from date of shipment of Product to original Purchaser. | Flat rate for electronics repair - $100.00 US | A, B, O |
| SAM, Boost, or Smart Governor Module w/ Captium & Sensor Pak - Additional Warrany above standard - (Product Registration Required) | |||
| Mechanical: - See Product definitions section for inclusions and limitations. |
10 years on non-wearing parts from In-service date. Must maintain a valid data plan. |
7 years from date of shipment of Product to original Purchaser. Must maintain valid data plan. |
A, B, R, J, O |
| SAM Screens & Electronics | 4 years from date of shipment of Product to original Purchaser. | Flat rate for electronics repair - $100.00 US | A, B, O |
| SAM Kit Warranty - Additional warranty above standard kit (Product Registration Required) | |||
| Mechanical: - See Product definitions section for inclusions and limitations. | 8 years on non-wearing parts from shipment date of Product to original Purchaser. **Requires system data history dump from SAM memory along with truck maintenance records |
4 years from date of shipment of Product to original Purchaser. **Requires system data history dump from SAM memory along with truck maintenance records s |
A, B, C, D, O |
| Valves: Used within a module kit | 10 years from date of shipment of Product to original Purchaser on everything except seal. No warranty on seal. |
No Labor coverage is included. | A, B |
| SAM Touch Screens & Electronics | 3 years from date of shipment of Product to original Purchaser. | Flat rate for electronics repair - $100.00 US | A, B, O |
| SAM, Boost or Smart Governor Kit w/ Captium & Sensor Pak - Additional warranty above SAM Kit (Product Registration Required) | |||
| Mechanical: - See Product definitions section for inclusions and limitations. |
9 years on non-wearing parts from In-service date. Must maintain a valid data plan. |
7 years from date of shipment of Product to original Purchaser. Must maintain valid data plan. |
A, B, R, J, O |
| SAM Screens & Electronics | 3 years from date of shipment of Product to original Purchaser. | Flat rate for electronics repair - $100.00 US | A, B, O |
| Smart Nozzles ( Product Registration Required ) | |||
| Nozzle hardware | 10 years from date of shipment of Product to original Purchaser on everything. |
No Labor warranty coverage is included | A, B |
| Electronics | 5 years from date of shipment of Product to original Purchaser | Flat rate for electronics repair - $100.00 US | A, B, R |
| Product Specific Warranty Terms and Conditions | |
|---|---|
| Products covered under "Mechanical" | Pump assemblies - PTO, Midship, Engine mounted |
| Gearbox assemblies - MGA, LGA, RGA, LKA, XKA | |
| Foam Systems (2.1A, 3.0, 5.0, 6.5) - FoamLogix, SmartFoam, SmartCafs Systems | |
| Pump or Module F&S installed product: | |
| Primers - ESP pump, PVG and SPV Valves | |
| Relief Valves - QD, QG, TPM, Intake | |
| Thermal relief valves - TRV120, TRV170 | |
| Intake Valves - MIV2, Revolution | |
| Products covered under "Electrical" | Governors - TPG, TPG+, Captian, Sentry, Twister, SmartGov |
| Tank Level Gauges - ITL, ITL4, ITL5, ITL40 | |
| Foam System - Drivers, Displays - FoamLogix, SmartFoam, SmartCafs | |
| Shift Interlock | |
| Minders - SSD | |
| Load Managers - TSM, ESM, Relay Boards | |
| Information Display - ENFO3, ENFO IV, ESC | |
| Vista Display | |
| ES-Key - Nodes, modules, PDMs | |
| UltraView Displays | |
| SceneLighting | |
| DTD - Nodes | |
| VMUX - Nodes | |
| LED lighting | |
| Products covered under "Module Components" | Manifold plumbing |
| Frame rails | |
| Module Body Weldments | |
| Panels | |
| Coverage Code | Definitions |
| A. | This new warranty will supersede any previously published warranty starting on release date of 1/1/2026. |
| B. | Repair or replacement of Product that Seller determines failed during Warranty Period due to a defect in material or workmanship. In-service date MUST be entered into FSG Webform Registration to be valid prior to issue reported. If not registered, the original ship date of product will be used to determine warranty start date. |
| C. | At time pump is ordered, original Purchaser may take Standard Warranty at no charge or purchase Extended Warranty for an additional charge which will be quoted by Seller at original purchaser's request at time of order. In-service date MUST be entered into F&S Webform Registration to be valid prior to issue reported. If not registered, the original ship date of product will be used to determine warranty start date. |
| D. | When labor is covered, original Purchaser will be reimbursed at Seller's then current standard labor hours and rates for labor to make repair (if not repaired by Seller) and to remove defective Product and re-install repaired or replacement Product. Seller's approval of repair estimate is required prior to performance of repair work. If applicable, actual mileage will be reimbursed at Seller's then current mileage reimbursement rate. See the Labor Hourly Rate Guide located at IssueTrak for details on hours covered for warranty repairs. |
| E. Engine Units | Repair or replacement of Product that Seller determines failed during Warranty Period due to a defect in material or workmanship. Repair labor is included but any other labor (including removal and re- installation) and mileage are excluded. Original Purchaser will be reimbursed at Seller's then current standard labor hours and rates for labor to make repair (if not repaired by Seller). Seller's approval of repair estimate is required prior to performance of repair work. Seller makes no warranty with respect to engines. Any warranty with respect to engines is limited to whatever warranty may be provided by the engine manufacturer. |
| F. HP Portables | Repair or replacement of Product that Seller determines failed during Warranty Period due to a defect in material or workmanship. No labor is included. See Hale Portable Pump Labor Warranty Guide for details on issues covered and fees paid. |
| G. Modules | Pump modules are built to original Purchaser's specification or design. Although individual Hale and Class 1 brand components used for pump modules comply with NFPA standards, pump modules are not NFPA compliant. Original Purchaser is solely responsible for (i) ensuring finished pump houses are NFPA complaint and adhere to industry accepted standards and guidelines, and (ii) supplying manuals that include appropriate directions, instructions and warnings concerning pump house operation. |
| H. Panels | Repair or replacement of Product that Seller determines failed from paint, finish, and corrosion during Warranty Period due to a defect in material or workmanship. No labor is included. **** Environmental fading or chipping not covered for all panels. |
| I. Smart Foam Components |
Datalogger download from Product may be requested to determine cause of defect. |
| J. | Registration of tool within 90 days of date of original purchase from Idex F&S or authorized Idex F&S dealer. See Idex F&S website or contact Idex F&S Customer Service for instructions for registration. Without pre-registration the ship date of tool from Idex F&S to original buyer will be used for warranty start date. |
| K. | Annual service of the tool by an authorized Hurst dealer during the length of the lifetime warranty period. |
| L. | If requested by Hurst, a tool or tool part this claimed defective must be delivered to Hurst or an authorized Hurst dealer for inspection, evaluation and repair. |
| M. | Hurst shall have the right to use repaired or reconditioned tools or tool parts for warranty repairs and replacements |
| N. | Damage to a Tool or Tool part occurring during or after shipment (claims of damage during shipment should be presented to the carrier) |
| Normal wear and tear and consumable Tool parts and items, including, but not limited to seal rings, plunger blocks, couplings, cutter blades, hoses and other rubber components, and fluids. | |
| Any issue related or attributable to abnormal or improper use or mishandling of a Tool, including, but not limited to, use for a purpose other than extrication and rescue. | |
| Any issue related or attributable to failure to follow and strictly adhere to maintenance and inspection instructions and guidelines contained in the Owner’s Manual provided with a Tool or any maintenance or inspection bulletins or notices provided by Hurst. | |
| Any issue related or attributable to failure to follow and strictly adhere to operating and use instructions and guidelines contained in the Owner’s Manual provided with a Tool or any operating and use bulletins or notices provided by Hurst. | |
| Any issue related or attributable to repair or installation of a Tool or Tool part by persons other than Hurst or an authorized Hurst distributor. | |
| Any issue related or attributable to rusting or corrosion of a Tool or Tool part. | |
| Any Tool or Tool part that is changed, altered or modified unless the change, alteration or modification is made by Hurst or strictly in accordance with Hurst’s written directions and instructions, system, product, component or part. | |
| Any Hurst®, Hurst Jaws of Life®, eDRAULIC™ or Mini Lite™ brand products other than rescue tools. | |
| Any engines, motors or batteries (Any warranty with respect to engines, motors and batteries shall be limited to a pass through of the warranty (if any) furnished by the manufacturer of such items.) | |
| Any accessories (including Mini Lite™ speed pumps), spare or non-warranty replacement parts, or other products that may be sold either with or separate from Tools (Any warranty with respect to such accessories, spare or replacement parts, and other products shall be limited to a pass through of the warranty (if any) furnished by the manufacturer of such items. | |
| O. | SAM, Boost or Smart Governor Disclaimer: Customer damage (Broken antenna or dropped tablet) or software updates are responsibility of buyer. Display screens - Parts only - 2 years. |
| P. | For each Product, Seller will have the option to refund to Purchaser (in cash or by credit) the purchase price Seller was paid for such Product, less depreciation determined on a straight line basis over the Warranty Period, in lieu of repair or replacement (including, when applicable, labor). The decision whether to repair, replace or refund (and, if there is a refund, whether to refund in cash or by credit) shall be made by Seller in its sole discretion. |
| Exceptions: | Mechanical Wear Items: Oil Seals - Wear item - Covered for 5 years only - O-rings - Wear Item - Covered for 5 years only. Mechanical Seals - Not covered after OEM NFPA testing. Packing - Wear item - Not Covered. Clearance Rings- Not Covered. Impellers - Not Covered. Engines - No Hale Warranty -(Engine Manufacturers Warranty only). |
Effective as of January 1, 2026
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General Terms and Conditions of Sale & Warranty Statement
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