Warranty Authorization Request

Hale Products Inc. Limited Standard Warranty (Fire Service Applications Only)*

EXPRESS WARRANTY: Hale Products, Incorporated ("Hale") hereby warrants to the original buyer that products manufactured by Hale are free of defects in material and workmanship for a period of five (5) years from the date the product is first placed into service or five and one-half (5-1/2) years from date of shipment by Hale, whichever period shall be first to expire. Within this warranty period Hale will cover parts and labor for the first two (2) years and parts only for years three (3) through five (5).

LIMITATIONS: HALE’S obligation is expressly conditioned on the Product being:

• Subjected to normal use and service.
• Properly installed and maintained in accordance with HALE’S Instruction Manual and Industry Standards as to recommended service and procedures.
• Not damaged due to abuse, misuse, negligence or accidental causes.
• Not altered, modified, serviced (non-routine) or repaired other than by an Authorized Service facility.
• Manufactured per design and specifications submitted by the original buyer.
• Used with an appropriate engine as determined by the engine manufacturers published data.
• Excluded are normal wear items identified as but not limited to packing, strainers, anodes, filters, light bulbs, intake screens, wear rings, mechanical seals, etc.

THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE. NO OTHER EXPRESS WARRANTIES ARE MADE. SPECIFICALLY EXCLUDED ARE ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATIONS, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; COURSE OF DEALING; USAGE OF TRADE; OR PATENT INFRINGEMENT FOR A PRODUCT MANUFACTURED TO ORIGINAL BUYER’S DESIGN AND SPECIFICATIONS.

EXCLUSIVE REMEDIES: If Buyer promptly notifies HALE upon discovery of any such defect (within the Warranty Period), the following terms shall apply:

• Any notice to HALE must be in writing, identifying the Product (or component) claimed defective and circumstances surrounding its failure.
• HALE reserves the right to physically inspect the Product and require Buyer to return same to HALE’S plant or Authorized service Facility.
• In such event, Buyer must notify HALE for a Return Goods Authorization number and Buyer must return the Product F.O.B. within (30) days thereof.
• If determined defective, HALE shall, at its option, repair or replace the Product, or refund the purchase price (less allowance for depreciation).
• HALE’s reimbursement covers only the standard labor and Hale components required for the removal, repair, and/or re-installation of HALE supplied Product.
• HALE’s reimbursement does not cover the standard labor or components for the removal and reinstallation of non-HALE supplied components.
• Absent proper notice within the Warranty Period, HALE shall have no further liability or obligation to Buyer therefore.

THE REMEDIES PROVIDED ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE. IN NO EVENT SHALL HALE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF LIFE; PERSONAL INUURY; DAMAGE TO REAL OR PERSONAL PROPERTY DUE TO WATER OR FIRE; TRADE OR OTHER COMMERICAL LOSSES ARISING, DIRECTLY OR INDIRECTLY OUT OF PRODUCT FAILURE.

* Portable and float pumps, non-fire service applications, skids and trailer products sold by Hale are not covered by this warranty document.

Skid & Trailer Warranty Policy

Limited Warranty

EXPRESS WARRANTY: Hale Products, Inc ("Hale") hereby warrants to the original buyer that products manufactured by it are free of defects in material and workmanship for (12) months or 1000 hours of usage which ever shall first occur. The "Warranty Period" commences on the date the original buyer takes delivery of the product from the manufacturer.

LIMITATIONS: HALE’S obligation is expressly conditioned on the Product being:

• Subjected to normal use and service.
• Properly maintained in accordance with HALE’S Instruction Manual as to recommended services and procedures.
• Not damaged due to abuse, misuse, negligence or accidental causes.
• Not altered, modified, serviced (non-routine) or repaired other than by a Hale approved service facility.
• Manufactured per design and specifications submitted by the original Buyer.

THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE. NO OTHER EXPRESS WARRANTIES ARE MADE. SPECIFICALLY EXCLUDED ARE ANY IMPLIED WARRANTIES INCLUDED, WITHOUT LIMITATIONS, THE IMPLIED WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE OR USE; QUALITY; COURSE OF DEALING; USAGE OF TRADE; OR PATENT INFRINGEMENT FOR A PRODUCT MANUFACTURED TO ORIGINAL BUYER’S DESIGN AND SPECIFICATIONS.

EXCLUSIVE REMEDIES: If the Buyer promptly notifies HALE upon discovery of any such defect (within the Warranty Period), the following terms shall apply:

• Any notice to HALE must be in writing, identifying the Product (or component) claimed defective and circumstances surrounding its failure.
• HALE reserves the right to physically inspect the Product and require Buyer to return same to HALE’s plant or other authorized service provider.
• In such event, Buyer must notify HALE for a Returned Goods Authorization ("RGA") number and Buyer must return the Product F.O.B. to HALE.
• If determined defective, HALE shall, at its option, repair or replace the Product, or refund the purchase price (less allowance for depreciation).
• Absent proper notice within the warranty Period, HALE shall have no further liability or obligation to Buyer therefore.

THE REMEDIES PROVIDED ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE. IN NO EVENT SHALL HALE BE LIABLE FOR INCIDENTAL OR COSEQUENTIAL DAMAGE(S) INCLDUING, WITHOUT LIMITATIONS, LOSS OF LIFE; PERSONAL INJURY; DAMAGE TO REAL OR PERSONAL PROPERTY DUE TO WATER OR FIRE; TRADE OR OTHER COMMERICAL LOSSES ARISING, DIRECTLY OR INDIRECTLY, OUT OF PRODUCT FAILURE.

Hale Direct Engine Driven Pump Products Warranty Policy

Warranty covers Hale Backpack, Float Pumps, Pump Ends.
(Exception: Skid and Trailer Units. - Refer to Separate Warranty Policy)

The Hale Products, Incorporated, hereby referred to as "Hale", warrants products to the original buyer that products manufactured by it are free of defects in material and workmanship for a period of two (2) years. The "Warranty Period" commences on the date the original buyer takes delivery of the product from the manufacturer. Products used for rental or contracting purposes are warranted for a period of six (6) months or 1000 hours of usage, whichever comes first.

Hale HP Portable Pump Product Warranty Policy

Hale Products, Incorporated, hereby referred to as "Hale", warrants products to the original buyer that products manufactured by it are free of defects in material and workmanship for a period two (2) years1 for HP pumps with serial numbers prior to 12F0000. (prior to January 1, 2012).

For HP pumps with serial numbers after 12F0000 (after January 1, 2012) the warranty period is three (3) years¹. The "Warranty Period" commences on the date the original buyer takes delivery of the product from the manufacturer. Products used for rental or contracting purposes are warranted for a period of six (6) months of 1000 hours of usage, whichever comes first.

This limited warranty is effective only if the equipment or apparatus is used as directed, is not subjected to issue, negligence or accident, and is not altered, treated or repaired by someone other than Hale or its designee. Items not manufactured by Hale shall bear only the limited warranties offered by their respective manufacturers.

The exclusive remedy for breach of this warranty shall be to give Hale verbal and/or written notice thereof and to request a Returned Material Authorization (RMA). Upon receipt of the RMA, the buyer will return the non-conforming material to Hale F.O.B. its plant within thirty (30) days after the buyer has received the RMA. Thereupon, Hale at its own election shall repair or replace the same or repay the price thereof. No proximate, incidental, consequential or other damages shall be recoverable.

Hale shall not be liable for consequential damages or contingent liabilities including, but not limited to; loss of life, personal injury, loss of corps, loss due to fire or water property damage, and consequential trade or other commercial loss arising out of failure of Manufacturer's product.

HALE MAKES NO WARRANTIES OF FREEDOM FROM PATENT INFRINGEMENT, OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE OR OTHER LIKE OR DIFFERENT EXPRESS OR IMPLIED WARRANTIES EXCEPT AS MADE ABOVE.

Scope of Coverage for Portable Pump Warranty
Warranty covers Hale Backpack, Float Pumps, Pump Ends.

Hale covers the following reimburse for authorized warranty work done on their behalf:

• Hale reimburses for labor actually related to the portable pump. Hale does not reimburse for travel time.
• Hale reimburses mileage at their current year established mileage rate.
• Hale reimburses the net pricing of portable pump parts used in performing this warranty work or ships out replacement parts free of charge to be used in the repair.

Hale does not cover miscellaneous ‘sundry’ type supplies necessary for performing the repair.

Hale does not repair or cover labor expenses related to the motor on the portable pumps. Any issues with the portable pump motor should be directed to the local motor dealer who handles the brand of motor on the portable pump.

Process

1. Contact our Hale Products, Incorporated with your portable pump situation. Please have the serial number of the pump, and whatever detailed information is available that explains the issue.
2. The outcome of this discussion will result in:
   1. Hale contacting the user and directing them to a Hale "Factory Authorized Service Center (FASC)" who will perform an inspection and diagnosis of the potential problem.
   2. Hale assigning an RMA to have the unit repaired by the FASC.
   3. Hale assigning an RMA to have the unit shipped back to Hale for inspection.
   4. Hale notifying the caller that the issue is related to the motor, and they need to call the local motor dealer for service.
   5. Hale denying warranty.
3. If situation 2.ii occurs the service provider should send a detailed invoice to Hale at the completion of the work.
4. If situation 2.iii occurs Hale will inspect the unit and communicate their findings to the customer. Based on these findings and this communication, a decision will be made to repair or replace the unit.

¹ This covers HP Portable units being used within the borders of Canada and the United States. All HP Portable units being shipped and used outside of these countries will only carry 2 year warranty period.

Electronic Foam Proportioning System Warranty

LIMITED WARRANTY

EXPRESS WARRANTY. Hale Products Inc. ("Hale") hereby warrants to the original buyer that products manufactured by it are free of defects in material and workmanship for one (1) year. The "Warranty Period" commences on the date the original buyer takes delivery of the product from the manufacturer.

LIMITATIONS. HALE’S obligation is expressly conditioned on the Product being.

• Subjected to nominal use and service;
• Properly maintained in accordance with HALE’s Instruction Manual as to recommended services and procedures;
• Not damaged due to abuse, misuse, negligence or accidental causes;
• Not altered, modified, serviced (non-routine) or repaired other than by an Authorized Service Facility;
• Manufactured per design and specifications submitted by the original Buyer.

THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE. NO OTHER EXPRESS WARRANTIES ARE MADE. SPECIFICALLY EXCLUDED ARE ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATIONS, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; QUALITY; COURSE OF DEALING; USAGE OF TRADE; OR PATENT INFRINGEMENT FOR A PRODUCT MANUFACTURED TO ORIGINAL BUYER’S DESIGN AND SPECIFICATIONS.

EXCLUSIVE REMEDIES. If Buyer promptly notifies HALE upon discovery of any such defect (within the Warranty Period), the following terms shall apply:

• Any notice to HALE must be in writing, identifying the Product (or component) claimed defective and circumstances surrounding its failure;
• HALE reserves the right to physically inspect the Product and require Buyer to return same to HALE’S plant or other Authorized Service Facility;
• In such event, Buyer must notify HALE for a Returned Goods Authorization number and Buyer must return the Product F.O.B. within (30) days thereof;
• If determined defective, HALE shall, at its option, repair or replace the Product, or refund the purchase price (less allowance for depreciation),
• Absent proper notice within the Warranty Period, HALE shall have no further liability or obligation to Buyer therefore.

THE REMEDIES PROVIDED ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE. IN NO EVENT SHALL HALE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF LIFE; PERSONAL INJURY; DAMAGE TO REAL OR PERSONAL PROPERTY DUE TO WATER OR FIRE; TRADE OR OTHER COMMERCIAL LOSSES ARISING, DIRECTLY OR INDIRECTLY, OUT OF PRODUCT FAILURE.