For over 90 years, Hale has worked to provide firefighters with innovative, leading edge, reliable products. With Hale, you just don't worry about your equipment. If you should need parts or service, Hale has you covered. In the past 18 months, we have put systems into effect to improve our response time to keep your trucks up and running. These improvements have allowed us to:
- Ship 97% of all priority (truck down) orders in the same day
- Ship 90% of parts orders within 24 hours after receipt
- Maintain over $1.9 million in inventory in service parts
- Routinely deliver custom machined fire pumps in one week or less
- Launch the most comprehensive fire pump service training program in the industry.
Trust Hale for reliable products, dependable customer service, and a fast responsive solution to your service problems.
Hale's High 5 Warranty offers 5 years of warranty protection on truck mounted fire pumps. Our standard no charge High 5 Performance warranty covers PARTS AND LABOR for two years or 2000 usage, whichever occurs first. And it covers PARTS ONLY for an additional three years. That's 5 years of warranty coverage starting from the date the original buyer takes delivery.
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Hale also covers loose parts with our 90 day limited warranty.
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